Classroom & Instructional Help

ServiceWhere to get help
Classroom Training & HelpCreate an appointment and we'll meet you in the classroom
After Hours On Call HelpCall (562-903-4740) and use the After Hours prompt
Remote Computer Screen sharingSchedule a remote computer screen sharing appointment
Microphones for the ClassroomPlease reach out to it.helpdesk@biola.edu for options
Zooming a Student into Your ClassroomInstructions on how to Zoom a student into a class session.
In Person HelpVisit Tech Commons in the Library

Biola Account Services

Login & Access HelpGet access to Biola systems and services.
eAccountsAdd money to your Student$ or "Faculty n Staff" dollars

Service Groupings 

Accessibility Services(My Biola Employee Page) The Accessibility Office enables the Biola community to provide the best educational and workplace experience for all students, faculty and staff. Schedule an appointment.
Classroom / Instructional TechnologiesTechnology service and support in computer labs and classrooms.
Computer Support ServicesComputer Support Services & Pricing
Conferencing TechnologiesWeb and phone conferencing technologies in conference rooms and classrooms
Data, Reporting & AnalyticsData analytics tools, dashboards or other business-related data storage or governance.
Data ManagementFile management and data back up services for Students, Staff and Faculty.
Desktop & Mobile Device ServicesSupport and deployment of desktop and mobile devices.
Internet and NetworkWired and wireless access for your device.
Phones & Jabber (VoIP)Internet-based and hardline telephone & communication technologies.
Print & CopyPrint and copy services on campus for Students, Staff and Faculty.
SoftwareSoftware available to the Biola community.

List of Services

AsanaA web-based project and task management tool.
Computer Subscription ProgramIT is offering a computer subscription program to provide computers to part time employees, student workers, adjunct faculty, and volunteers.
Content Sharing OptionsShare data with other employees at Biola University.

Course Pallet (Cognos Analytics)

Used by Biola Staff and Faculty to pull course information (e.g. instructor, location, enrollment, etc.)

CrashPlan Cloud

Biola University protects employee data with a backup system called Code42 CrashPlan Cloud. CrashPlan Cloud automatically and continually backs up your computer from any Internet connection, on or off campus.
Digital SignageCommunicate through digital signs across the Biola campus
Equipment CheckoutBiola employees can check out equipment from the Tech Commons.
Formstack FormsCreate and manage forms for gathering information.
Google Workspace AccountEmail, calendaring, and creation/storage of online documents.
Guest Computer AccessGuest access to Library public use computers.
Media equipment loans Visit the Tech Commons in the Library to borrow equipment. List of equipment to borrow.
Off-Campus Internet ConnectionHow to get improved service from your existing internet service provider, and alternative ways to get connected to the internet, like mobile hotspots.
SlackA communication tool for teams and interdepartmental collaboration.
Standard Biola-Computer SoftwareA list of the software installed on computers deployed to Biola staff and faculty.
Test ScoringAutomated test scoring and reporting Faculty resources.
VPN serviceVirtual Private Network (VPN) service enable secure access to on-campus services.
Vocal Reinforcement MicrophonesTo help project your voice in the classroom, IT can provide you with microphone options, like wireless lapel mics, wearable speaker packs, and in some locations - podium microphones.
Wepa Print & CopyInformation for personal printing at the Library and the Student Union Building.
Wireless - How to connectHow to connect to the Biola NetID wireless network.
ZoomInformation on using Zoom at Biola

Information Security Services

News and UpdatesInformation Security News and Updates for the Biola Community
Safe ComputingKeeping you and your data safe and secure
Phishing at BiolaSimulated phishing at Biola and what does the the Phishing Alert Button do?
IT PoliciesThe policies that outline acceptable use of Biola IT resources.
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