Introduction

If you forget to select a departmental cost center on the copier and inadvertently charge your personal account for printing or copying, IT can help get your money refunded and your print or copy job billed properly.

Tip

If you suspect that you accidentally charged your personal account, you can verify by checking your account transactions.


This topic relates to Print & Copy and eAccounts.



How to Get a Refund for Accidental Personal Charges

StepWhat to Do
1

Make note of the following information:

  • When the accidental jobs were charged
  • Number of pages
  • Location of the copier you were using
2Contact the IT Helpdesk using one of the options listed in the sidebar to the left.
3Tell the IT Helpdesk Representative all of the information you gathered in Step 1.
4A representative from Auxiliary Services will email you when they have corrected the charges.




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