This page was created as a resource for Biola Staff so that day-to-day work may continue from remote locations.


If you need to work remotely but do not have a Biola-issued laptop that you can take with you, please use the following Formstack form to assess what type of computer resources are appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.




Resources for Remote Working

ServiceRelated Resource
Tech Support

How to Contact Biola Tech Support:

Hours:

  • The IT Helpdesk is available Monday to Friday, 8 a.m. to 5 p.m.

Remote Support:

Appointment:

  • You can create an on-campus appointment to visit IT Helpdesk for assistance. Before setting an appointment contact us and ask about troubleshooting the issue with a remote screen sharing session.
Internet Options
Home Internet:

Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time

Home Internet:Charter Free Internet offer for 2 months
Mobile Internet:

AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families

Mobile Internet:

Verizon COVID-19 response: no special offers, but following the FCC agreement.

Mobile Internet:

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (we expect others will follow).

Mobile Internet:

T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (we expect others will follow).

Computer

The following documentation describes preventative and responsive directions on how to secure a computer's data as well as protect computer and internet activity.

Remote Access for Biola on-Campus Systems

If you need to access any of the following Biola on-Campus Systems, you must use a Biola-owned computer and will need to connect to Biola's Secure network using Biola's VPN client (Cisco AnyConnect):

How to Install & Use Cisco AnyConnect (VPN):

Note: Biola has a limited number of VPN licensing that can be used at the same time. If you do not need to access one of the systems above, please do not enable Cisco AnyConnect on your computer. Additionally, please disconnect your VPN once you no longer need to access a Biola on-Campus system.

File Sharing

Users who may need to use this page include Biola Staff who need to work remotely and need to share files.

Phone

Users who may need to use this page include Biola Staff who need to work remotely and are unable to access their Cisco phone at their desk.

Web Conferencing

The following page lists and compares common web-conferencing features between BigBlueButton, Google Meet, WebEx and Zoom.


*Biola's IT department is only equipped, at present, to troubleshoot and support the use of WebEx or Google Meet for web-conferencing.