Introduction

This page describes how to recover your Biola account passwords for Microsoft, NetID, and Google using the Microsoft Azure Self-Service Password Reset (SSPR) system.


On December 5th, 2022, the Microsoft Azure SSPR system was enabled. When you reset your password using Microsoft Azure SSPR, it will automatically reset your NetID and Google passwords to match.

Workflow Prerequisites

A Microsoft @biola.edu account with a pre-existing alternate contact method setup (email, mobile or office phone).



StepWhat to do
1

Navigate to the Microsoft Self-Service Password Reset page: https://aka.ms/sspr

2

Fill in the required email and CAPTCHA fields.


3

Select "I forgot my password"

4

Select your verification contact method and enter the verification code:

5

Enter in and confirm a secure password, click Finish.

6

The "Your password has been reset" message indicates a successful password reset.



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