This page was created as a resource for Biola Faculty so that teaching, learning, and day-to-day work may continue from remote locations.

If you need to work remotely but do not have a laptop, please use the following Formstack form to assess what type of computer resources are available and appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.



Technology Resources for Teaching Remotely

ServiceRelated Resource
Tech Support

Phone: 562.903.4740

Email:it.helpdesk@biola.edu

Tech Commons Helpdesk: Open

Remote Support Screen-sharing: By appointment


Tech Support Hours:

  • Monday - Friday: 8:00 AM - 9:00 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday: Closed


Internet Options

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Canvas
Email & Collaboration Services 
Google Email and CalendarHow to Use Google Services
File Sharing
Phone

This section describes how faculty and staff can use an application called Cisco Jabber to make and receive calls on a Biola extension. It also describes how to forward your calls.

Note: If you have Student Employees that need to make and receive calls for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu.

StepWhat to doHow to do it
1Install Cisco Jabber on to your Biola computer.
2Log in to Cisco Jabber.Jabber Setup
3Review Cisco's Jabber Quick Start Guide for how to use it

Jabber Quick Start Guide.

What to doHow to do it
Install Cisco Jabber on smart phone.
Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

What to doHow to do it
Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
Virtual Lab Access

If you teach a course in an IT-managed computer lab, you should have received an invitation to a virtual lab environment from Apporto. Most computer lab software will be supported in the Apporto Lab Services environment.

How to Log In to Apporto Virtual Lab

Software for Students

If you have a general request for how to access software for your students, please use our computer software request form. For access to Microsoft Office, Adobe Creative Cloud, or a list of free software for download, see the directions below.


The following software is available to students and faculty to install on their personal computers:

Web-Conferencing Resources




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