This page was created as a resource for Biola Staff so that day-to-day work may continue from remote locations.


If you need to work remotely but do not have a Biola-issued laptop that you can take with you, please use the following Formstack form to assess what type of computer resources are appropriate for you to use. Please fill out this form before taking home a Biola desktop computer — not all desktop computers are configured for home use and they may not function properly off campus.

If you have or will take home any technology equipment with asset tags, like desktop computers, monitors, or docks, please let us know by filling out our checkout form. It is critical that Biola be able to track what technology equipment has left campus.

Working Securely from Off Campus

Whether working on-campus or remotely, you always need to follow cybersecurity best practices. Review our guidelines for Working Securely from Off Campus for more information.


Technology Resources for Working Remotely

ServiceRelated Resource
Tech Support

How to Contact Biola Tech Support:

Hours:

  • The IT Helpdesk is available Monday to Friday, 8 a.m. to 9 p.m., to receive emails, phone calls, and in-person appointments.

Remote Support:

Appointment:

  • You can create an on-campus appointment to visit IT Helpdesk for assistance. Before setting an appointment contact us and ask about troubleshooting the issue with a remote screen sharing session.
Internet Options

It’s more important than ever to have a stable, sufficiently fast internet connection while teaching, learning, and working remotely. IT has gathered resources on special internet offers and some tips for improving your existing home internet.

For more information, please see our Off-Campus Internet Connection page.

Computer

The following documentation describes preventative and responsive directions on how to secure a computer's data as well as protect computer and internet activity.

Remote Access for Biola on-Campus Systems

If you need to access any of the following Biola on-Campus Systems, you must use a Biola-owned computer and will need to connect to Biola's Secure network using Biola's VPN client (Cisco AnyConnect):

How to Install & Use Cisco AnyConnect (VPN):

Note: Biola has a limited number of VPN licensing that can be used at the same time. If you do not need to access one of the systems above, please do not enable Cisco AnyConnect on your computer. Additionally, please disconnect your VPN once you no longer need to access a Biola on-Campus system.

File Sharing

Users who may need to use this page include Biola Staff who need to work remotely and need to share files.

Phone

This section describes how faculty and staff can use an application called Cisco Jabber to make and receive calls on a Biola extension. It also describes how to forward your calls.

Note: If you have Student Employees that need to make and receive calls for your department, please contact the IT Helpdesk by calling 562.903.4740 or by emailing it.helpdesk@biola.edu.

StepWhat to doHow to do it
1Install Cisco Jabber on to your Biola computer.
2Log in to Cisco Jabber.Jabber Setup
3Review Cisco's Jabber Quick Start Guide for how to use it

Jabber Quick Start Guide.

What to doHow to do it
Install Cisco Jabber on smart phone.
Review Cisco's Jabber Quick Start Guide for how to use it.

Jabber Quick Start Guide for iPhone & iPad

Jabber Quick Start Guide for Android

What to doHow to do it
Manually forward all calls to another phone number.Self Service Portal - Call Forwarding
Web Conferencing

The following page lists and compares common web-conferencing features between Zoom, Google Meet and other popular web conferencing tools.



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