Contact IT for Help
Phone: 562-903-4740
Email: it.helpdesk@biola.edu
Biola Jabber: x.4740
Website: biola.edu/information-technology
To help protect our community from internet-based threats and unwelcome content, Biola employs web filtering and security solutions on Biola’s internet connection using a Palo Alto Networks Next-Generation Firewall on-site and the cloud security platform Cisco Umbrella.
Cisco Umbrella analyzes web content and classifies sites into categories that best describe them. Biola then blocks a subset of these categories that have been determined inappropriate for our community based on our code of conduct and community standards. Our on-site firewall will further inspect traffic permitted by Cisco Umbrella for security threats.
Below are the web filtering categories Biola chooses to block. Refer to Cisco Umbrella's content category descriptions for more information on the types of content included in each category.
There are also web filtering categories for security that Biola chooses to block. Refer to Cisco Umbrella's security category descriptions for more information on the types of content included in these categories.
Sometimes educational or business related websites are incorrectly categorized or there is reason to request an exception. In these cases, users may request to have the website evaluated. When trying to visit the website in question, simply click on the "Report an Incorrect Block" link and fill out the form with your name, email address, and the reason that site should be placed in a different category or exempt from policy. The request will be evaluated by Information Technology.