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Introduction

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This page covers frequently asked questions by students about Tech Commons services. We are continuing to update this list as additional questions come to us.


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Eagle ID Card

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1. Why does my Eagle ID say "Photo not found"?

A few things can cause a student's Eagle ID photo to be missing. Either the student has not made an Online Photo submission, the Card Office Admin has not yet reviewed the photo, the photo was denied for not meeting required criteria or the student did not include the required Photo ID in the second step for identify verification.

  • You may resubmit your personal photo along with identification through:
    • A web browser
      1. Go to biola.edu/eaccounts.
      2. Log in with your NetID & password.
      3. Navigate to Profile > Click to submit a new photo.
      4. Upload your photo. If you'd like to replace a photo, click Edit Photo.
    • Transact eAccounts App
      • Open the Transact eAccounts app.
      • Log in using your NetID & password.
      • Navigate to Settings > Upload Photo or Submit ID Photo.
      • Press Get Started.
      • Upload your photo. If you'd like to replace a photo, click Edit Photo.
  • After submitting a photo, you should monitor your @biola.edu email account for an email response from the Biola Card Office.
    • If you receive an email that says, "Photo approved," then you can continue setting up your Eagle ID.
    • If you receive an email that says, "Let's try that again," the photo has not been approved and you should resubmit it. The email should contain feedback on why the photo was not approved.
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2. Why don't I see my Eagle ID in my mobile wallet?

Once an Eagle ID has been set up for a student's account, the student must manually add it to their mobile wallet.

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3. I can't access my @biola.edu email needed to set up Eagle ID.

  • Please contact Tech Commons and we can help restore your access to your Biola email access.
  • In the meantime, you may use your personal email to send your personal photo and valid photo identification to idcard.office@biola.edu with note that you were unable to access Online Photo Submission and would like to obtain a physical ID
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4. My Eagle ID Card isn't unlocking doors I should have access to.

  • Android Only: NFC must be enabled for your phone to communicate with card readers on campus.
    1. Go to Android settings.
    2. Search NFC and enable it.
    3. If you can't find NFC, your device does not support the Eagle ID and you must use another device or a physical ID card.
  • You may need to experiment holding different areas of your phone next to the card reader as the location of the NFC chip varies based on the device.
  • Access to some doors on campus are based on your enrollment status (access to academic buildings, gates, SUB). If you're enrolling late, your card won't give you access to these doors until your required enrollment steps are complete.
  • Door access permissions are updated 2-3 times a day. If you just met the requirements for door access, you may need to wait a few hours before your door access is activated.
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5. I'm a new hire and cannot log in to eAccounts or complete my Eagle ID setup.

  • Eligibility for employee digital ID requires users to have,
    1. An active netID
    2. Access to your @biola.edu email account
    3. An active job on your record in Biola's employee database

Note: HR must enter the employee information for all new hires into a system called Banner in order for the Card Office to issue an employee ID.

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Print & Copy

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1. Can I print from a personal computer?

Yes, users at Biola can print from a personal computer. For more information, please see the How to Print, Copy, & Scan using Wepa page.
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2. How do I remove the Pharos software from my computer?

The below instructions show how to remove the Pharos software from your computer.

Mac
  1. Navigate to the folder Macintosh HD > Library > Application Support > Pharos > Utilities.
  2. Double-click on the Uninstaller application.
  3. Follow the on-screen prompts to uninstall Pharos.
Windows
  1. Click on the magnifying glass on the bottom left of the screen.
  2. Search for and click on the Uninstall Pharos application.
  3. Follow the on-screen prompts to uninstall Pharos.
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3. How do I send my scans to a computer?

Users can scan their documents in a PDF format and save it directly to a cloud location, such as Google Drive. Please view the following page for more information:

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4. How do I scan using a Library Mac lab scanner?

The Mac lab (room 140) in the lower level of the library have tabletop scanners for student use. For a step-by-step guide on how to use them, please see How to Scan Using a Library Mac Lab Scanner.
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5. How do I add funds to my account?

All users can add funds to their account online, and Biola students, staff, and faculty can also add funds in person at a print and copy fill station in the Student Union Building. Please see How to Add Funds to Your Account for more information.

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6. How is printing charged?

Wepa charges users by the number of pages printed and print type (black & white, color). Wepa offers multiple payment methods, including Biola Eagle ID funds, Wepa account credit, credit cards, and Paypal.

Please view the Wepa Print & Copy page for more information.

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7. Where can I print and copy at Biola?

LocationPrint / Copy

Library Middle Level

Print and Copy

Library Upper Level

Print and Copy

Student Union Building

Print and Copy


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