Contact IT for Help
|Frequently Asked Questions|
This page includes frequently asked questions related to the Print and Copy service and provides self-help instructions to fulfill the request. If you would like assistance with any instructions linked to from this page, please come to the IT Helpdesk, email us at firstname.lastname@example.org or give us a call at 562.903.4740 and we would be happy to walk you through the processes.
1. How do I get support for a printer?
You should contact Wepa in any of the following cases for personal printing:
You should call IT for support in any of the following cases for personal printing:
You should call IT for printer support in any of the following cases for employee printing:
You should contact Staples (HP) or Konica Minolta (KM) in any of the following cases for employee printing:
How to Request Support from Wepa: Wepa Support Page
How to Request Support from Staples or KM: Get Support for a Printer or Copier
2. How do I order printer paper?
Fill out a Printer Paper Order Form to order paper for an HP or Konica Minolta printer.
3. How do I request a printer?
Fill out a printer purchase form to request a printer.
4. What printer supplies do I need to order for a department printer/copier?
Departments DO need to order the following printing supplies:
Departments DO NOT need to order the following printing supplies:
5. Why am I asked to enter a department account number when I print?
When a user is either not in a department cost center, or is in more than one, a pop-up window may appear asking for a department account number. If you see this, please do the following:
* It can take up to four hours for the Pharos system to process users added into cost centers.
6. Can I print from a personal computer?
|Yes, users at Biola can print from a personal computer. You will need to install the Wepa print app on your computer for personal printing, or Biola's print management software on your computer for department printing. For more information, please see the How to Print/Copy at Biola page.|
7. How do I remove the Pharos software from my computer?
The below instructions show how to remove the Pharos software from your computer.
2. How do I update the address book on a HP copier?
|Users can add email addresses to a HP copier so that they or all users can easily select it from a list. For more information, please see How to Update an HP Copier Address Book.|
3. How do I scan using a Library Mac lab scanner?
|The Mac lab (room 140) in the lower level of the library have tabletop scanners for student use. For a step-by-step guide on how to use them, please see How to Scan Using a Library Mac Lab Scanner.|
1. How do I add funds to my account?
All users can add funds to their account online, and Biola students, staff, and faculty can also add funds in person at a print and copy fill station in the Student Union Building. Please see How to Add Funds to Your Account for more information.
2. How do I get a refund for an accidental department charge to a personal account?
If you forget to select "A Cost Center" on the copier, and inadvertently charge your personal account for printing or copying, IT can help get your money refunded and your print or copy job billed properly.
For more information, please see How to Get a Refund for Employee Accidental Personal Charges.
3. Are departments billed for printing supplies?
The short answer is no.*
IT bills department accounts for the specific pages printed and charged against the account. We do not charge departments for the supplies brought to their office.
* This is true for all printers managed by Biola's Pharos print management system.
4. How is printing charged?
Personal printing is managed by Wepa Print & Copy. Wepa offers multiple payment methods, including Biola Eagle ID funds, Wepa account credit, credit cards, and Paypal.
Pharos is a print management system that manages printing at Biola. Users tell Pharos which account (personal or departmental) they want to charge for a print job. IT will bill the account the user chose based on the number of pages* printed.
Departments manage which users can charge department accounts for printing through access groups called Pharos Cost Centers.
Note: IT installs Pharos on every Biola-owned computer. To install Pharos on a personal computer please see How to Print/Copy at Biola.
* For billing purposes, a double-sided print counts as two pages.
5. What is a Cost Center?
A cost center is an account in Biola's print management system (Pharos) connected to a department billing account. When printing, users tell Pharos which cost center they want IT to charge for their print job. IT will bill the account the user chose based on the number of pages* printed.
1. What do I do with old printer toner cartridges?
|Departments must either recycle old printer toner cartridges for Biola-owned printers and copiers. For more information, please see Recycle Old Printer Toner Cartridges|
2. Where can I print and copy at Biola?