For immediate support, please call extension 4740; when prompted, press "1" for classroom assistance.

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Ways to Receive Assistance

Phone Support (Urgent)

For issues that occur during classroom instruction and need immediate support, please call extension 4740 (562-903-4740); when prompted press "1" for classroom assistance. The phone technician will ask questions about the issue over the phone and attempt to troubleshoot. If the issue requires more advanced support, a field technician will be contacted to stop by the classroom in approximately 10-20 minutes depending on availability and location. Phone support may also be used to report non-urgent issues.

Classroom Appointment Support (Non-Urgent)

Meeting with you in your designated teaching classroom, we can address specific issues you may be experiencing. We can also provide hands on learning and information about how to use classroom technology or Zoom Classrooms. Times offered vary depending on availability. Schedule an appointment here: https://go.oncehub.com/ITClassroomTechConsultation

Email Support (Non-Urgent)

Mainly for reporting non-urgent issues, you may send an email to it.helpdesk@biola.edu. Please include the classroom location, and brief description of the problem you are encountering, including what technology you are using and the date/time of the issue(s). Depending on the nature of the issue, a technician may reach back out to ask you to schedule an appointment for follow up.

More Information about Classroom Technology